We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags.

We offer free returns and exchanges to all US orders.To start a return, you can contact us at team@ivysister.com  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns are accepted for international orders although the customer must pay for shipping.

You can always contact us for any return question at team@ivysister.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

              

 

 

 

 

 

OUR ETHOS

Sustainability. It’s the word making waves in the fashion industry, but for us, it’s a way of life. 

Here at Ivysister, we’re passionate about providing a better future for our planet, creating carefully considered pieces that are low on waste and high on style.

We worked with Green Story to calculate the CO2 emissions from each stage of our supply chain. This enabled us to measure our carbon footprint for each product and find the best suited carbon offset projects.

Our approach for carbon neutrality is to offset our carbon footprint along our supply chain and have a mix of Reforestation, Renewable Energy and Community projects. We worked with Green Story to handpick projects based on their type, location, and benefits. Each project supports multiple UN sustainable development goals in addition to offsetting CO2.

All our projects are rigorously verified and certified through The Gold StandardClean Development Mechanism (CDM) and Climate Action Reserve. These independent verifiers make sure that the projects are working to deliver the benefits they promise.