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Our Story

 

Our brand Ivysister was founded by two sisters, Lynsey and Christy Knowles. Launched in January 2019 the brand that has been a dream for years finally came to fruition. The name Ivysister stems from the plant Ivy which symbolizes strength, love and friendship. All major contributors to how our life has been shaped, through the loss of our dad at a young age we thought there wasn’t a better name more suited to represent us in our brand as we believe family is everything.  

Intimates Concept Story
Ivysister intimates allows you to express in any way you wish! We want all our girls to feel pretty, beautiful and confident in our collections. All our pieces are delicately designed to all our girls desires. No details have gone a miss.
 
Activewear Concept Story 
Our Activewear is designed for people who appreciate beauty, comfort and simplicity. We have created functional stylish sports performance apparel aimed to stand out from the crowd.
 
We are committed to growing our ivysister community so everyone can feel confident whilst being the best versions of themselves.
Love Lynsey and Christy x 

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SIZE CHART

 

PLEASE USE THE CHART BELOW AS A GENERAL GUIDELINE.

IVYSISTER ACTIVEWEAR

UK

US

EUR

AUS

XS

6

1-2

32-34

4-6

S

8

2-4

34-36

6-8

M

10-12

6-8

38-40

10-12

L

12-14

10-12

40-42

14-16

 

IVYSISTER INTIMATES GUIDE

CUP SIZE

S

M

L

A - B

B - C

C - DD

INTERNATIONAL SIZE COMPARISON

SIZE

S

M

L

UK

6 -8

10

12-14

EU

34

36

38-40

FR/ES

36

38

40-42

US

2 - 4

6

8-10

AUS

6 - 8

10

12-14

 

 

 

What is our Return Policy ? 

  • Items must be returned within 30 days of receiving your order. 
  • **If you're shopping between 1st November 2019 - 1st January 2020, we have opened our Returns Policy up to 60 days from the date of dispatch, to ensure we've got you covered this gifting season. 
  • Products must be unworn and unwashed with all tags still attached. With no make up stains, marks, pulls or rips of garments
  • Our intimates and underwear can only be returned if the hygiene seal is still intact.
  • Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
  • If you are exchanging, you only need to return the piece(s) you wish to exchange. For a refund, the full set must be returned.
  • We reserve the rights to refuse your refund or exchange if the items are not sent back to us in their original condition. In such a case we will organise to reship the goods back to the given shipping address.

How do I return my items?

  • Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

Please email returns@ivysister.com if you wish to return or exchange your items. Our Returns Department will be happy to authorise your return if the returns policy is met .

Please fill in all the necessary details on the returns form that is included in your package.

  • Your Order Number, which can be found on your confirmation email
  • The reasons for your return or exchange
  • The details of new size/colour if exchanging
  • Ship your items to the following address 
  • You will be responsible for paying for your own shipping costs . Shipping costs are non-refundable. You will be refunded based on the cost of the product.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • You may consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Do I need to return the whole set?

If you are exchanging, you only need to return the piece(s) you wish to exchange. For a refund, the full set must be returned. We cannot issue refunds for a partial return of a top or bottom.

How long will it take to process the return?

We will do our best to refund your item within 48 hours from the time it arrives at ivysister. Please allow up to 5 working days for the funds to land back in your account. We will refund using the same method originally used for your purchase.

Sale items.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

 

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